Net access down again

As I write this, from the conference in San Francisco, the Time Warner Cable business access has remained down for about 20 hours. After talking with customer support, it apparently only went down for a few seconds, however their hardware requires that you unplug the modem and attached router, then plug them back in, before anything will work again.

This unplugging and re-plugging gets very difficult when five hours away by jet (and about 60 hours away by planned travel).

So, here I sit and wait to hear back from someone who has the keys to the place so I can walk her through un/re-plugging the applicable boxes in the office, as I wonder why this only seems to happen when I travel...

Edited to add: finally back up. Looks like the router behind the connection went toes up for some reason...that sucked. Time Warner had a ton of outages throughout Austin when this all started, who knows why the router flipped out, though.